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Fuller and Sons Removals

Moving House? Relocating your office? Are you based In Snodland, Maidstone, Tonbridge, Tunbridge wells, Medway and surrounding areas?

If so then continue to have a look through Fuller and Sons Removals website and do not hesitate to contact us for a free quotation.

Fuller & sons removals

Terms and conditions.

1. Removal offer

Fuller and son's Removal's offer does not include Customs duties or any other payable state fees. Although our proposed price is fixed, we may change it or make additional charges if any of the following have not been taken into account when preparing the quotation:

A) If by your delay the work is not carried out completed within three months;

B) Our costs increase because of currency fluctuations or changes in taxation or freight charges beyond our control;

C) We have to collect or deliver goods above second floor;

D) We supply any additional services, including moving or storing extra goods (these conditions apply to such work);

E) There are delays outside our reasonable control;

F) The stairs, lifts or doorways are inadequate or the approach is unsuitable for our vehicles, causing extra work to our crews;

G) Any parking or other fees or charges that we have to pay in order to carry out our service on your behalf.

H) This is an estimated price based on surveyed volume, final charges could change based on increase or decrease of final packed volume;


2. Subsidiary and additional work

Unless agreed in writing we will not:

a) Dismantle or assemble unit-furniture (flat-pack), fitments or fittings;

b) Disconnect or reconnect appliances, fittings or equipment;

c) Remove or lay fitted floor coverings;

d) Move night storage heaters unless they are dismantled;

e) Move or store any items excluded in Clause 5;

If any of our staff does this kind of work for you without our written agreements we will not be liable for any loss or damage.


3. Customer’s responsibility during removal.

It will be customer’s sole responsibility to:

a) Ensure that nothing is taken away in error or left behind;

b) Obtain at your own expense all documents necessary for the removal to be completed;

c) Take responsibility for security of your goods at the departure and destination points by being present yourself or asking someone to represent you;

d) Adequately prepare and stabilise all appliances prior to their removal;

e) Pay for any necessary parking facilities; whether it be private or monitored. All parking penalties due to removal must be paid by the customer.

g)If keys are not available after 5pm we may have to take the vehicle back to our yard and we will endeavour to redeliver your items at the earliest possible day, subject to storage and re-booking fees.


4. Ownership of the goods.

By entering into this contract you warrant that:

a) The goods to be removed are Customer’s own property or

b) Customer have the authority of the owner of the property to make this contract in respect of the goods to be moved or stored. Customer will indemnify the moving company in respect of any claim for damages and / or costs provided by the same,

5. Exclusions and limitations

The following items are specifically excluded from this contract and if you ask us to move them we do not accept any responsibility for loss or damage.

a) Jewellery, watches, trinkets, precious stones, money, deeds, securities, stamps, coins or goods or collections of a similar kind;

b) Potentially dangerous, damaging, or explosive items;

c) Goods likely to encourage vermin or other pests or to cause infection;

d) Refrigerated or frozen food or drink;

e) Any animals and their cages or tanks including pets, birds or fish.

The moving company reserves to right to dispose of (without notice) any goods submitted which are listed under 5b, 5c and 5d. Special agreement can be made for cargo listed in section 5e on a separate independent contractual basis.


6. Cancellation of orders

If the Customer postpones or cancels this contract, the moving company may charge according to how much notice is given:

1. no charge for cancellations of more than 8 days prior to the removal; 2. Within 7 days – of the removal your deposit will be lost; 3 Within 48 hours – 50 % of quoted rate.


7. Payment conditions

Customer is entitled to pay the removal charges by cash, bank transfer. Under no circumstances Customer may withhold any part of the agreed price. An interest rate of 1% per day is charged on all accounts outstanding more than 7 days. The moving company reserves the right not only to terminate this contract if payment is not received before the removal date but also not to carry out any of the services quoted for. Payment for the move and any insurance purchased cannot be held due to an insurance or any other claim.


8. The contractors’ liability for loss or damage.

Door to door removal and storage in transit insurance are offered as a supplement to customer’s quotation. The insurance premium is based on percentage of the declared value of the goods to be moved. The moving company shall not be liable for loss or damage resulting from:

a) fire, loss or damage while goods are in store;

b) moths, vermin or similar infestation; cleaning repairing or restoring (unless we did the work);

war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war rebellion, military coup, wear and tear, leakage or evaporation, atmospheric or climatic changes;

c) death , injury sickness or disease arising from the removal or warehousing of any frozen food or drink;

d) any consequential loss of any kind except as stated in article 9 below;

e) items which are brittle or have an inherent defect, deep freezers, the mechanism in clockwork, electronic or motor-driven goods (unless there are outward signs and visible signs of impact damage), sensitive equipment or self-assembly furniture that is dismantled and / or

re-assembled, regardless of who built it originally, or for self-assembled furniture which is not suitable for transport;

f) any goods not packed or unpacked by us;

g) items left inside cupboards or other furniture;

h) food or plants;

i) fixtures, fittings, property or goods damaged as a result of difficult access;

j) goods received from a third party in a unknown condition;

k) any items referred in Clause 5;

l) the usual risk covered by household goods door to door removal insurance policy, if such is agreed to be provided by the Customer;

All Insurance claims relating to damaged items will incur a (£250 excess fee) This fee will reduced from any settlement figure that the insurance company sends out. Fuller and sons removals will not pay the excess fee to the customer.


9. Delays in transit

In cases when Fuller and son's Removal's cannot keep to an agreed written time schedule and the delay is within the company’s reasonable control, the moving company will pay the Customer reasonable expenses up to a maximum of £100. If through the Customer’s fault the moving company is unable to deliver the goods, they will be placed into storage into store. The contract will then be fulfilled and any additional service(s), including storage and delivery, will be at Customer’s expense.


10. Damage to premises.

The moving company cannot be hold liable for damages to premises caused by involuntarily negligence and the company's liability will then be limited to a maximum amount of £100 unless Property Damage Insurance has been arranged. Any damage to premises must be noted on the delivery receipt and confirmed in writing

to Fuller and son's removal's within the next 7 consecutive day. The time limit is essential otherwise the moving company will not be liable.


11. Time limits for claims.

Fuller and son's removal's will not be liable for any loss or damage to any goods unless:

a) Any claim for loss or damage to goods which the Customer collects from the moving company is notified to us at the time of collection;

b) Customer notifies the moving company in writing of any loss or damage to the goods within 48hrs of their delivery, performed by Fuller and sons removals, to their destination.

In both cases, time limits are essential to the contract.

c) Any claim will take in to account the age & condition of the item. A suitable deduction for wear, tear & depreciation maybe applied. If for any reason your claim is not successful with the insurance company then Fuller and sons removals are not under any obligation to make any settlement payments of any sort.


12. Claims against the moving company

Where these are made by third parties (people other than you). In respect of the goods or the service the Customer will be liable to pay and indemnify Fuller and son's Removal's against any charges, expenses, damages or penalties claimed against the company unless you can prove that we were negligent.


13. Subcontracting

a) When needed Fuller and son's Removal's reserves the right to sub-contract some or all of the work.

b) In case of subcontracting orders, these conditions will still apply.

14. Where the law applies.

This contract is subject to the laws of the country in which it was concluded.

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